Canonical over the last four years or so has brought businesses a growing range of services and software tools to help them make better use of the Ubuntu platform. Many of these services, such as Landscape systems management and technical support, have proven valuable for companies that want to more easily manage and maintain Ubuntu in their business.

Rather than having to decide which tools or services are useful, we decided to make things simple by bringing together all the necessary tools and services into a single offering, Ubuntu Advantage.

Ubuntu Advantage has four service components:

* systems management

* enterprise technical support

* legal assurance

* access to knowledge base

At Canonical, we believe these are they key service areas that help enterprises make successful use of Ubuntu in their business. As new technology features and capabilities are incorporated into the Ubuntu platform, the Ubuntu Advantage service offering will also grow to support those new platform capabilities.

The systems management service category offers Canonical’s Landscape systems management and monitoring tool. Within any enterprise it is crucial for IT departments to have the necessary systems management tool to avoid having to spend copious amounts of time managing and maintaining systems with patches and security upgrades. Although, these tasks are vital for enterprise systems to remain safe, they can also be tedious and unnecessarily time consuming without the right tools. The package management and automation features of Landscape help to remove much of this manual work.

Ubuntu Advantage includes enterprise-level technical support for the desktop and server to give businesses direct backing from the source of Ubuntu, Canonical. This is a valuable service because businesses can deploy Ubuntu with a greater sense of security; should they run into any problems, they have the support from the organisation which released it.

Our aim is to provide comprehensive support, but we also want to give customers flexibility with the type of service they receive as we recognise that different machines will run different workloads and need different levels of support. On the server there are three options ranging from support for basic server workloads to the most complex setups:

* Essential Server – to cover common workloads such as file and print serving

* Standard Server – for more advanced business needs like server virtualisation and integration into existing Windows networks

* Advanced Server – to cover complex configurations such as high-availability and clustering

On the desktop there were two main usage types we want to cover, general business use and developer use:

* Standard Desktop – covers general end users using standard business applications such as email, office suites and web browsing

* Advanced Desktop – covers developers that have more complex desktop configurations, such as desktop virtualisation, and use advanced developer tools

A major aim of Ubuntu Advantage is to ease the adoption of Ubuntu by providing quick and easy access to a definitive answers. The online Knowledge Base gives customers a central repository from which they can quickly reference at any time definitive guides on how to resolve common issues or information about best practices deployments. Canonical’s support engineers create the content in the knowledge base keeping it accurate and up-to-date on the latest releases.

It’s also crucial that staff using Ubuntu feel comfortable with it, because the more confident they feel the more they can take advantage of Ubuntu’s many features and the fewer problems they will come across. So we also included training credits in Ubuntu Advantage. These can be redeemed to train end users on how to make the most of Ubuntu Desktop for their daily job, or they can be redeemed for system administrator training to help them more easily deploy and manage Ubuntu systems.

We know it is important for many organisations to have legal assurance to enable the adoption of an open source platform, which is why we have also included our legal assurance programme, Ubuntu Assurance, with all Ubuntu Advantage service options.

Ubuntu Advantage provides simplicity and an easier way for businesses to purchase the necessary tools and services to manage, support and use their Ubuntu platform more effectively and efficiently. Ultimately, it saves them precious time and money that can be spent elsewhere in their businesses. Initial reception has been very positive and we look forward to getting more feedback on the new services as users become familiar with them and hopefully see the value in them.

The Ubuntu Advantage website is live at: visit http://bit.ly/cOasJ3

Fern Ho, Ubuntu Advantage Product Manager

Earlier this year, MuleSoft approached us with the desire to partner and offer to work with Canonical to improve our default java container, Tomcat, for Ubuntu 10.04 LTS Server. The idea was to make Tomcat on Ubuntu 10.04 LTS easier to download, install, and configure on Ubuntu than JBOSS is on RHEL. The Ubuntu Server engineering team worked with Mulesoft engineering to update Tomcat upstream and those updates were pulled into Ubuntu 10.04 LTS. We are now pleased to announce that the Apache Tomcat package for Ubuntu has been updated and refreshed to the latest Apache release (6.0.26). The team over at MuleSoft has also taken on the task of cleaning up a lot of the utilities, as well as bug fixes that improve the configuration process for starting Tomcat. To see the technical details, you can read Jason Brittain’s blog.

Mulesoft is a great example of our ISV community stepping up with key community contributions. With Ubuntu being community driven, Mulesoft worked closely with Ubuntu Server engineering to bring the Tomcat packages up to the latest release and pushed those changes upstream. Contributions from the community are key to the success of Ubuntu. MuleSoft also provides enterprise class support for running Apache Tomcat on Ubuntu Server in mission-critical deployments.

If you use Tomcat and have servers running in test or production, check out MuleSoft’s add-on product for Tomcat, called Tcat Server . Mulesoft’s Tcat server adds remote diagnostics, version controlled deployments, Tomcat clustering, and clustered restarts to Apache Tomcat deployments. In addition, the management server has a REST API for extending via scripting, or hooking it into your overall systems management interfaces. Tcat Server is free to use in development and is available at no incremental cost to MuleSoft’s Tomcat support service offering.

Tcat Server is available from Mulesoft

John Pugh, ISV Channel Manager

On Wednesday Dell announced a comprehensive overview of its enterprise strategy. Significant in its announcement, was the addition of Ubuntu Enterprise Cloud (UEC) as an infrastructure solution, joining the proprietary offerings from VMWare and Microsoft. This is the first major offering of a true open source Cloud solution backed by a major corporate vendor.

Dell will offer a series of ‘blueprint’ configurations that have been optimised for different use cases  and scale. These will include PowerEdge-C hardware, UEC software and full technical support – you will be able to buy these straight from Dell or you can use the ‘blueprints’ as a base to create your own bespoke solution. The Dell team have great strength and experience here and will provide detailed guidance on all the ‘blueprint’ solutions, as well as enterprise class deployments.

Ubuntu Enterprise Cloud leads the Linux field with integration of cloud capabilities directly into the OS. UEC is based on Eucalyptus which builds on the de facto cloud API standards of Amazon EC2 and S3. The relationship between Canonical and Eucalyptus Systems ensures that you have one escalation path to resolve any issues with the OS or the cloud service. Offering the same APIs as the dominant public cloud offering, Amazon EC2, you can build your applications to run on either platform. The Dell solution will be based on Ubuntu 10.04 LTS – which is released on April 29th.

Behind the scenes we’ve worked with Dell’s DCS team for over six months to test and validate the integration of the cloud stack on their new PowerEdge-C series. Within the industry, the DCS team has an excellent reputation for full design, integration, installation anddeployment. It has been both challenging and exciting working to meet and exceed their expectations, a result of excellent cooperation between the Dell core team, our Cloud & Server team and Eucalyptus.

Mark Murphy, Global Alliances Director

We are ready to release the report on the server survey, the information for which was gathered at the tail end of 2009 by the server community in collaboration with Canonical.

The survey contained a vast array of questions, many of which were general and many others user-prompted depending on previous response. We are grateful to the nearly 3000 respondents for spending the 20-30 minutes required.

We use the survey to get a temperature check on what’s going on in the Ubuntu server user community. It is an imperfect polling method (basically self-selecting, survey in English only, etc) so we neither read it nor present it as a definitive statement either on what people use Ubuntu Server for, or what they want from Ubuntu Server.

But, it sure is useful at showing trends.

Personally, I think it is a great insight into why Ubuntu Server Edition is gaining significant market share in the server market by identifying how users are looking for an open source OS for volume operations and therefore how Ubuntu Server is meeting that need. It validates many of the technology choices by Canonical and the community and it give proof of the popularity of the Long Term Support model, important in the run up to the new LTS release on April 29th. The section on cloud computing provides some real data in the nebulous world of ‘cloud,’ giving users a voice for their concerns and for their readiness to engage with the cloud – and showing the early adoption of Ubuntu Enterprise Cloud as a potential solution.

A word also on the report itself. For readability and broad interest the report is a highly-edited version of the survey (although no actual responses are changed). All the responses are available to the leaders of the server community and sharable at their discretion. Frankly an unvarnished 150 page data output might have the merit of completeness, but it would certainly be at the expense of comprehensibility. The interpretation is intended to be fair, balanced and accurate but it is, of course, the view of the authors’ and therefore can only ever be an interpretation of the figures. Readers are encouraged to draw their own conclusion from the same figures. The Register published some interesting observations on the survey earlier today.

Gerry Carr
Head of Platform Marketing

A few weeks ago myself and Dustin Kirkland had the privilege of travelling to the Intel facility in Hillsboro, Oregon to work with Billy Cox, Rekha Raghu, Paul Guermonprez, Trevor Cooper and Kamal Natesan of Intel and Dan Nurmi and Neil Soman of Eucalyptus Systems and a few others on developing a proof of concept whitepaper on the use of Ubuntu Enterprise Cloud on Intel Xeon processors (Nehalem).

The whitepaper is published today on the Intel site (registration required) so it seems like a good time to talk about why we collaborated.

The Intel Cloud Builder program is intended to develop some best practice information for businesses and institutions looking to take advantage of the promise of cloud computing. As we do consistently with UEC, we are being specific when we talk about cloud as the ability to build Infrastructure as a Service behind a corporate firewall – that is on your own systems, protected by your own security protocols.

In Portland we had access to some great hardware and as an ex-Intel man, it was good to mess directly with the metal again. Intel defined a number of use and test cases and the guys from Intel, Eucalyptus and myself were able to have some fun putting UEC through its paces. And the results were good. We documented them and the whitepaper gives numerous code and scenario examples to help anyone new to cloud to get up to speed really quickly and the make the most of the capabilities of the Xeon processor in supporting an internal IaaS infrastructure. You can find out how to get started on UEC with existing documentation. but this whitepaper takes it to the next stage.

Being able to test the software as part of the Intel Cloud Builder program and jointly publish this whitepaper is a great endorsement of what is still a young technology. And I hope it will give users confidence to start building their own UEC deployment on x86 technology.

Nick Barcet, Ubuntu Server Product Manager

The April release of the next LTS version of Ubuntu on server and desktop is certainly generating a lot of excitement internally, in our customer base and amongst our existing partners as the VAR Guy reflects.

Long-term support (LTS) releases, particularly on server have become the deployment platform for our users. Take a look at this result from our recent server survey (soon to be published in full – watch this space)

LTS usage outstrips all other releases on server

Which makes it all the more important that the ISV community at large is aware of the great opportunity that LTS offers. The user base of Ubuntu has dramatically increased since the last LTS release. Analyst figures are finally beginning to reflect the real impact that Ubuntu Server has had on the market. And we can all see the reach of the desktop product.

To that we announced a short series of webinars specifically for ISVs to make them aware of the business opportunity on 10.04 LTS and why they should be porting their apps for what is an easy and low cost way to extend their market.

Join us on the 24th or 25th of March to see information on the market opportunity, learn how easy it is to become a partner and how ot make your company and application part of the 10.04 story

March 24th, 9AMPT, 5pm GMT

Register for Desktop Webinar

Download data sheet on the opportunity for desktop ISVs

March 25th 9AM PT, 5pm GMT

Register for Server Webinar

Dowload data sheet on the opportunity for ISVs

See you there

Gerry Carr

Platform Marketing, Canonical

This week were very pleased to see three companies behind three great technologies announce their support for Ubuntu. In the run up to the LTS in late April we are keen that our users are aware of the growing number of application options that they can have on their preferred operating system. These will be a mix of open source solutions, the ‘enterprise’ version of open source solutions or  proprietary applications. A healthy and growing ecosystem is an obvious prerequisite for any successful OS.

PGP has extended its enterprise-focused data protection solutions to include Ubuntu in addition to Windows and Mac. For companies running a mixed environment (an increasingly common scenario as Ubuntu begins to find a place in businesses as a replacement technology) security and administrative concerns are reduced as the same tool can used whatever the choice of OS.

GroundWorks Open Source announced its support for Ubuntu Server. GWOS’ excellent systems monitoring and management tools will give users a great, low-cost option for their Ubuntu deployments, something that is very important as Ubuntu Server is pushed into larger and more critical use environments.

Finally LikeWise and the Ubuntu development team were able to confirm the latest version Likewise Open 5.4 has made the alpha of Ubuntu 10.04 where it will undergo rigorous testing for stability before confirmation in the release. Users from 9.10 and 8.04LTS will have a direct upgrade path at release and a version supported for five years when they do.

I hope you take time to consider these options as part of your Ubuntu deployment. Expect to see more of these types of announcements as we broaden support for the 10.04 release. We will also be able to give details soon of some programs for the ISVs themselves to more easily come on board with the LTS release and understand why it is a great addition to their portfolios. We’re looking well set for a great release.

Steve George, Corporate Services at Canonical

The Ubuntu Server Team wants to know how you use Ubuntu Server Edition in day-to-day operations to help the team prioritize the support and development of the product.  This is the second edition of this initiative which was first introduced in 2008.

In an effort to better understand, support and further the Ubuntu Server Edition we would like to ask you to take this survey which should take between 15 to 30 minutes to complete. The information provided will help us determine where we can improve support, where to add additional resources and to generate a better understanding of the community which we work within.

Please note that this survey is being conducted by the Ubuntu Server Team community together with the Canonical Product Management. Information about the team is available at https://wiki.ubuntu.com/ServerTeam/

To take the survey, please go to http://survey.ubuntu.com/

Thanks

Nick Barcet, Ubuntu Server Edition product manager

The cloud is getting a lot of attention. Understandably and rightly so – it is one of the hottest topics around. An on-line panel discussion on how businesses can incorporate cloud computing into their existing datacenter operations will take place in a webinar hosted by rPath on 24 September 2009. You’ll hear from the some of the most experienced experts in the field:

Michael Crandell, Chief Executive Officer of RightScale

Erik Troan, founder and Chief Technology Officer of rPath

Dr. Rich Wolski, Chief Technology Officer of Eucalyptus Systems

Matt Zimmerman, Chief Technology Officer of Canonical

David Berlind , Chief Content Officer of TechWeb

We’re looking forward to participating on this webinar, so please join us on 24 September 2009 at 11:00 a.m. PST.

For more information and registration please go to the the rPath registration page.